Refund Policy

We want you to be confident in your purchase. This Refund Policy explains when the Safety Manager Course is eligible for a refund. It applies to purchases made through Navigate Your Cargo.

When you can request a refund

• You may request a full refund at any time before you complete the first module of the course.
• Once the first module is completed, the purchase is non-refundable, because you have received substantial access to the paid materials.
• “Completed” means you have finished the first module — viewing its video and passing its quiz. Access is considered granted as soon as your account can open the course.

How to request a refund

Contact us on Telegram at @samstephson with the email used at purchase and your reason for the request. Approved refunds are returned to your original payment method, typically within 5–10 business days.

Exceptions

• One-time services or add-ons that have already been delivered are non-refundable.
• We do not provide refunds where a refund is requested to abuse access — for example, requesting a refund after downloading, copying, or sharing course materials. Such activity may also result in account termination under our Terms of Service.
• If you believe you were charged in error, please contact us before initiating a chargeback so we can resolve it quickly.

This policy does not limit any rights you may have under applicable consumer-protection law.